Last Updated: November 23, 2025
SendTheLogo LLC (“SendTheLogo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use SendTheLogo.com and all related services (the “Service”).
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue using the Service.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
When you create an account, upload assets, or otherwise interact with the Service, you may provide:
Account information: name, email address, password
Billing information: payment method details (processed securely by our third-party processor; we do not store full payment card numbers)
Customer Data: logos, images, color palettes, brand assets, style guides, project names, and any content you upload
Communications: support requests, survey responses, or direct messages
Optional profile details: organization name, role, branding details
1.2 Information We Collect Automatically
When you use the Service, we may collect:
Usage data: pages viewed, features used, time spent, interactions
Device information: IP address, browser type, device type, operating system
Log data: timestamps, access logs, error logs
Cookies & tracking technologies: session cookies, authentication cookies, analytics tools, and preference storage
You may disable cookies, but some features may not work properly without them.
1.3 Information from Third Parties
We may receive information from:
Payment processors (e.g., Stripe)
Authentication providers (e.g., Google OAuth)
Analytics providers
Marketing or referral partners
2. How We Use Your Information
We use personal information to:
Provide, operate, and improve the Service
Authenticate users and secure accounts
Process payments and manage billing
Generate and deliver brand assets
Respond to support inquiries
Send product updates, announcements, and administrative messages
Prevent misuse, fraud, and security incidents
Comply with legal obligations
We do not sell your personal information.
3. How We Share Information
We may share information with:
3.1 Service Providers
Trusted third-party providers who assist with:
Hosting
Payment processing
Analytics
Email delivery
Error tracking
File conversion or storage
Customer support tools
These providers receive only the information necessary to perform their services.
3.2 Legal Compliance
We may disclose data:
To comply with a subpoena, court order, or legal request
To protect rights, safety, and property of SendTheLogo, users, or the public
To enforce our Terms of Service
3.3 Business Transfers
If we undergo a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
We will give notice before materially changing the use of your personal information.
4. Customer Data (Logos, Files & Brand Assets)
You retain full ownership of your Customer Data.
We only process Customer Data as needed to provide and improve the Service.
We do not review, sell, or use your files for advertising or model-training purposes.
You can delete Customer Data at any time within your account.
Deleted data may remain in secure backups for a limited period before permanent removal.
5. Data Retention
We retain personal information based on the following schedule:
Account data: retained while your account is active
Customer Data: retained for the life of the Subscription plus 30 days after cancellation
Billing/transaction records: retained as required for accounting and compliance
Support communications: retained for quality and training
Backups: retained for security for a limited duration
You may request deletion at any time (subject to legal exceptions).
6. How We Protect Your Information
We use industry-standard security practices including:
Encryption in transit (HTTPS)
Secure cloud hosting
Access controls and authentication
Routine security monitoring
Firewalls and intrusion detection
Least-privilege internal access controls
No system is 100% secure, but we continually improve our safeguards.
7. Your Rights
Depending on your location, you may have rights that include:
7.1 Access & Correction
You may access, update, or correct personal information via your account.
7.2 Deletion
You may request deletion of personal information, subject to legal retention requirements.
7.3 Data Portability
You may request a copy of your personal information.
7.4 Opt-Out of Marketing
You can unsubscribe from marketing emails at any time—but you will still receive important transactional communications.
7.5 CCPA/CPRA (California Residents)
You have the right to:
Know what personal information is collected
Request deletion
Request correction
Opt out of sale/sharing (we do not sell personal information)
Non-discrimination for exercising your rights
7.6 GDPR (EU/UK Users)
If applicable, you may have rights to:
Access data
Rectify inaccuracies
Erase data
Restrict processing
Object to processing
Data portability
Withdraw consent
SendTheLogo is a data processor for Customer Data and a controller for account information.
To exercise rights:
Email: support@sendthelogo.com
8. International Transfers
Your data may be processed in the United States.
We use industry-standard safeguards and contractual protections for international transfers.
9. Children's Privacy
SendTheLogo is not intended for individuals under 13.
We do not knowingly collect information from children under 13.
10. Cookies & Tracking
We use cookies to enable essential functionality, maintain sessions, and improve the Service.
Categories we use:
Strictly necessary cookies
Analytics cookies
Functional cookies
Authentication tokens
You may manage cookies through your browser or device settings.
11. Third-Party Links
The Service may contain links to external websites. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this policy from time to time. If updates are significant, we will notify you by email or in-app message.
Your continued use constitutes acceptance of the updated policy.
13. Contact Us
For questions or to exercise privacy rights:
SendTheLogo LLC
6305 Sanderson Ave.
Austin, TX 78749
United States
Email: hello@sendthelogo.com