Last Updated: November 23, 2025
Thank you for using SendTheLogo.com (“SendTheLogo,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the SendTheLogo.com website, application, and services (collectively, the “Service”). By creating an account, subscribing to a plan, or using the Service, you agree to these Terms. If you do not agree, you may not use the Service.
1. Definitions
“Service” means the SendTheLogo.com SaaS platform for uploading, generating, organizing, managing, and distributing brand assets.
“Customer,” “you,” or “your” means the individual or entity accessing or using the Service.
“Customer Data” means any files, logos, images, color palettes, documents, style guides, text, or other materials you upload to or generate using the Service.
“Subscription” means your paid or free-tier plan.
“Users” means individuals authorized by you to access the Service under your Subscription.
“Documentation” means help materials, guides, and support content we provide.
2. Modifications to Terms
We may update these Terms periodically. When we do, we will revise the “Last Updated” date and may notify you by email or in-app notice. Your continued use constitutes acceptance of the updated Terms.
3. Access to the Service
3.1 License
Subject to payment and compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for your internal business or personal use.
3.2 Restrictions
You may not:
Reverse engineer, copy, or modify the Service Resell, sublicense, or share access outside your organization
Upload unlawful, infringing, or harmful content
Attempt to bypass platform limits, tier restrictions, or security controls
Use the Service to create a competing platform
We may suspend access if you violate these Terms or pose a risk to the system or other customers.
4. Customer Data
4.1 Ownership
You retain all ownership rights to Customer Data. We do not claim ownership.
4.2 License to Provide the Service
You grant us a non-exclusive, worldwide, royalty-free license to store, process, transmit, display, and modify Customer Data solely as required to operate, secure, and improve the Service.
4.3 Data Retention & Deletion Policy
Customer Data is retained for the life of the Subscription, plus 30 days after cancellation.
After 30 days, we may permanently delete Customer Data.
You are responsible for exporting and backing up your data prior to cancellation or expiration.
We do not guarantee recovery of deleted data.
4.4 Feedback
Any suggestions or feedback you provide may be used by us without restriction.
5. Fees, Billing & Refunds
5.1 Billing
Subscription fees are billed at the beginning of each Subscription term. Annual plans bill upfront.
5.2 15-Day Satisfaction Guarantee (Annual Plans)
If you are not satisfied with the quality of service provided by SendTheLogo.com within the first 15 days of your annual Subscription:
You may request a 100% refund of your annual Subscription fee.
Refunds after 15 days are not available.
Monthly plans are non-refundable except where required by law.
5.3 Cancellation
Subscriptions may be canceled at any time. Access remains active through the end of the paid term and will not renew.
6. Service Level Agreement (SLA)
SendTheLogo.com targets 99% uptime measured monthly.
6.1 Exclusions
The SLA does not apply to:
Scheduled maintenance
Force majeure events
Problems caused by user systems or third-party integrations
Network or internet outages outside SendTheLogo.com systems
6.2 Remedies
If uptime falls below 99% in a given month, you may request a service credit equal to a prorated portion of that month’s fee. Credits cannot exceed the fees paid for that month and cannot be exchanged for cash.
7. Intellectual Property
SendTheLogo retains all ownership rights in the Service, including trademarks, software, UI/UX design, code, and brand assets.
Customer Data remains yours. Content generated by the Service is governed by the license terms in Section 4.
8. Third-Party Services
The Service may integrate with third-party tools (e.g., storage, conversion engines, analytics). Your use of those services is subject to their terms, and we are not responsible for third-party failures or actions.
9. Warranties & Disclaimers
Except for the SLA:
The Service is provided “AS IS” and “AS AVAILABLE.”
We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy.
10. Limitation of Liability
To the fullest extent permitted by law:
Our liability is limited to the amount you paid us in the 12 months preceding the claim.
We are not liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, data loss, reputational harm, downtime, or system failure.
Some jurisdictions do not allow certain liability limits; in those cases, our liability is limited to the maximum allowed by law.
11. Indemnification
You agree to indemnify and hold SendTheLogo harmless from any claims arising from:
Customer Data you upload or distribute
Breach of these Terms
Violation of third-party intellectual property rights
Misuse or unauthorized use of the Service
12. Confidentiality
Each party agrees to maintain the confidentiality of the other’s non-public information and to use it only as permitted by the Service or these Terms.
13. Export Compliance
You represent and warrant that:
You are not located in a country embargoed by the United States
You are not on any U.S. government denied-party list
You will not use the Service in violation of U.S. Export Administration Regulations (EAR), OFAC sanctions, or other applicable export laws
14. Consumer Protection Disclosures
If you use the Service as a consumer (not a business):
You may have additional rights under applicable state and federal laws, including rights related to automatic renewals, refunds, cancellations, and data privacy.
These Terms do not limit any rights you have under applicable consumer law.
Subscription charges will be disclosed clearly before purchase.
You may cancel recurring billing at any time via your Account settings or by contacting support.
If any part of these Terms conflicts with consumer protection laws, those laws will apply.
15. Policies Incorporated by Reference
By using the Service, you also agree to:
Privacy Policy
Acceptable Use Policy (AUP)
End-User Conduct Policy
Cookie Policy
These policies are incorporated into these Terms.
16. Governing Law & Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
All disputes must be brought exclusively in:
Travis County District Court or the U.S. District Court for the Western District of Texas, Austin Division.
You consent to personal jurisdiction in these courts.
17. Notices
All legal notices must be sent to:
SendTheLogo LLC
6305 Sanderson Ave.
Austin, TX 78749
Email: hello@sendthelogo.com
18. Miscellaneous
Assignment: You may not transfer these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Force Majeure: Neither party is liable for events beyond reasonable control.
No Waiver: Failure to enforce any right does not waive future enforcement.
Entire Agreement: These Terms, plus referenced policies, constitute the full agreement.
Severability: If a provision is invalid, the rest remain enforceable.
19. Contact
For questions about these Terms, email: hello@sendthelogo.com